FAQ

WHO MAKES ALL THE BAGS?
That would be me, Maja! I design and sew every single bag by hand in my little studio in Kranj, Slovenia. It’s just me, my trusty sewing machine, a love of well-made things, and a mild obsession with waxed canvas. Every piece is crafted slowly, thoughtfully, and with lots of care. No factories, no big teams - just small-batch magic, made one at a time.

ARE YOUR BAGS READY TO SHIP?
Yes! Most of the bags you see in the shop are in stock and ready to begin their journey to you within 3–5 business days. I do my best to keep everything flowing smoothly, but if there's ever a delay, I'll send you a message and keep you updated every step of the way.

I'D LOVE TO BUY ONE OF YOUR BAGS, BUT I LIVE OUTSIDE OF SLOVENIA. DO YOU SHIP INTERNATIONALLY?
Absolutely! These bags love to travel.

I ship worldwide using Slovenian Airmail for standard delivery or DHL for express service. Whichever option you choose, your order will include a tracking number so you can follow its travels right to your doorstep.

Estimated delivery times:
✈ EU — Standard: 2–5 days | Express: 1–2 days
✈ UK — Standard: 5–12 days | Express: 1–3 days
✈ USA — Standard: 10–21 days | Express: 1–4 days
✈ Canada & Australia — Standard: 10–21 days | Express: 1–6 days

HOW MUCH DOES SHIPPING COST?
Shipping costs depend on where you live, how much you’re ordering, and whether you choose standard or express shipping at checkout.

To most EU countries, standard shipping is usually between 5€ and 15€.
To destinations outside the EU, standard shipping generally falls between 8€ and 30€.

All shipping prices are calculated at checkout, so you can choose what works best for you.

Please note: any customs duties, VAT, or import taxes charged by your country are the responsibility of the buyer. Check with your local post office or customs office if you’re unsure.

WHAT IF I CHANGE MY MIND?
No worries, I get it. Shopping online can be tricky.

If something’s not quite right, I do accept returns and exchanges. You can read the full return policy here.

The short version: contact me within the return window (14 days), send the item back in its original condition, and I’ll take care of the rest. I want you to love your bag, not just like it.

CAN I ORDER A CUSTOM BAG?
As much as I’d love to say yes, I’m not offering custom orders right now. My focus is on small batches and improving current designs, but feel free to send me your ideas. I keep a notebook full of future bag dreams and customer requests. Who knows, your idea might spark a new design down the line.

WHAT MATERIALS DO YOU USE?
Only the good stuff.

I work with high-quality Scottish waxed canvas - a durable, water-resistant fabric that develops a beautiful patina over time. Each scuff and crease tells part of your story. 
For accents and straps, I use Italian vegetable-tanned leather - a natural, chemical-free leather that also softens and darkens with use.

Everything is selected with care, tested for durability, and meant to last for years of everyday adventures.

HELP! I GOT MY BAG DIRTY. WHAT NOW?
No worries - dirt is part of the story.

Here’s what I recommend:

– For fresh dirt, rinse with cold water only (no soap).
– For dried dirt, use a soft-bristle brush to gently sweep it away.

Please don’t machine wash, dry clean, or use detergent, bleach, or harsh chemicals. They’ll break down the wax finish and do more harm than good.

Please note that I have tried these suggested care instructions, but individual results might vary. I can't make guarantees.  

And remember, there's nothing wrong with your bag being a little dirty and showing signs of wear. Those are signs of days well spent and a bag well used.

HOW CAN I GET IN TOUCH WITH YOU?
I’m just an email away!
Send your questions, comments, or hellos to maja@maiook.com. I do my best to reply within 1–2 business days (unless I’m off on an adventure).. Whether you’re wondering about a bag, curious about materials, or just want to say hi, I’m all ears.