Terms of Service

COMPANY INFORMATION

Company Name: Maiook, Maja Zurovac s.p.
Address: Triglavska ulica 17, 4000 Kranj, Slovenia, Europe
Company ID Number: 6132383000
VAT Number: SI72196734
Bank Account: SI56 10100-0051985884, open at Banka Koper d.d.
Entry number in the AJPES Slovenian Business Register : on 19.3.2012, in Kranj, under number: 316-05-01190-2012/2
Contact: info@maiook.com


GENERAL 

These Terms of Service define the operation of the online store, the rights and obligations of the visitor, user and customer, and the business relationship between the Retailer (us, we ) and users (you) as customers of items from the online store’s product range.

Maiook online store is operated by Maiook, Maja Zurovac s.p. Triglavska ulica 17, 4000 Kranj, Company ID Number: 6132383000, VAT number: SI72196734, email address: maja@maiook.com

These Terms of Service have been drafted in accordance with consumer safety regulations, on the basis of the recommendations of the Slovenian Chamber of Commerce and Industry and international codes of online and electronic operations.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. All users are bound by the Terms of Service valid on the day of use and purchase on the site.

By using the online store you agree to have read and accepted our Terms of Service and our Privacy Policy.

I reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


PRICES + PAYMENT METHODS

Online prices apply to all users of our online store. Surcharges may apply to online prices depending on the payment method selected.

All prices at the online store are given in euros and include VAT unless expressly stated otherwise. All prices at the online store are prices for items and do not include costs of delivery. All shipping and handling charges include VAT. All prices apply only to online orders for items via the online store.

All prices apply at the moment of submission of an order and apply only until they are changed.
In unlikely cases, prices listed may not be accurate. In such cases, we will notify and inform you of the new prices and give you the option to change your order or cancel it.

We offer the following payment methods:
- PayPal
- Credit Cards (Visa, Mastercard, Amex)
- ApplePay


ORDERING PROCESS

For the complete guide on how to place an order on our site click here.

Receipt and confirmation of order

After submission of the order, you will receive an email stating that the order has been received. You may cancel the order within 8 hours of receipt of this message. Aside from the option of cancellation, you may not change the order after submitting it.

If you do not cancel the order, the sales agreement is concluded at the moment we confirm your order. From that point onward all prices and other conditions of sale are fixed and apply to both the Retailer and the customer.

Shipping of items

I will prepare the ordered items for shipping within 3-7 business days, ship them and notify you by email.

If I for whatever reason can not complete the order, we have the right to reject the order.
I will issue a written invoice with itemized costs and send it with your order. The sales agreement in the form of the purchase order is stored in electronic form on our server and is accessible to you at all times in your user profile.


RIGHT TO CANCELLATION OF ORDER + RETURN OF MERCHANDISE

You have the right to withdraw from the sales agreement within 14 days of receipt of the ordered merchandise by sending a notice of cancellation to info@maiook.com, without stating a reason for such decision. The sole cost borne by the user (customer) due to the cancellation of the sales agreement is the cost of returning the merchandise us.

The purchased items must be returned to the Retailer within 14 days of the date of submitting the notice of cancellation of the sales agreement. The items must be returned to me undamaged, in their original packaging and in the quantity delivered, unless the merchandise is destroyed, damaged, lost or its quantity decreased through no fault of the customer.

If the postal parcel in which you received the ordered items is physically damaged, if it is lacking contents or shows signs of tampering, you must initiate a claims procedure with your postal service provider.

I will reimburse you as soon as possible for returned items, but no later than within 14 days of receipt of the item. Paid amounts and redeemed gift certificates are subject to reimbursement while promotional codes and other discounts shall not be reimbursed. I will reimburse paid amounts via the same method of payment used by placing an order. Redeemed gift certificates shall be reimbursed in the form of credit.


MATERIAL DEFECTS

The seller is responsible for material defects relating to the fulfilment of the contract.

A defect shall be deemed material if:
- the item does not have the characteristics necessary for its regular use or placing in circulation;
- the item does not have the characteristics necessary for the special use for which the buyer bought it, and this was or should have been known to the seller;
- the item does not have the characteristics and features that were expressly or tacitly agreed upon or prescribed;
- the seller delivered an item that does not match the sample or model unless the sample or model was only shown for information purposes.

The adequacy of goods for normal use shall be assessed in relation to usual goods of the same kind and by having regard to any declarations of the seller as to the characteristics of goods, provided by the seller or the producer through, in particular, advertising, presentation of the product or indications on the goods.

You may exercise your rights resulting from a material defect on the condition that you notify me by email at info@maiook.com of the defect within two months of the discovery of the defect.

In the notification of a defect, you have to precisely describe the defect and enable us to inspect the item.

I am not liable for material defects that appear more than two years after the item was delivered.
When a defect appears within six months of the item being delivered, the defect shall be deemed to have existed at the time of delivery.

If you have informed me of a defect in the prescribed manner, you have the right to request that we:
- eliminate the defect in the goods – repair the item or
- reimburse part of the amount paid in proportion to the defect, or
- replace the defective goods with new flawless goods, or
- reimburse the entire payment.

In case of a justified claim, we will notify you of the acceptance of the claim within 5 business days.


GIFT CARD

You can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping. 

When you redeem a gift card, the checkout displays one of the following options:

  • If the balance available on the gift card is greater than or equal to the order total, then you can click Complete order.

  • If the balance available on the gift card is less than the order total, then you are prompted to choose a second payment method for the balance before placing the order.

If you want to buy a gift card for someone else, then you need to forward the gift card email to the recipient.

Gift cards cannot be exchanged for cash in part or full. If the balance available on the gift card is less than the order total, the difference will not be given in cash.


DELIVERY 

I will send you your order within 3-7 business days unless stated otherwise. I use DHL Express for all the deliveries. I reserve the right to use another delivery service if that would enable me to fulfil the order more efficiently.


SECURITY 

I use appropriate technological and organisational means to protect the transfer and storage of personal data and payments. To this end, I use a 128-bit SSL certificate issued by an authorised organisation.

You are also responsible for security, such that you ensure the security of your username and password and provide appropriate software and antivirus protection for your computer.


PRIVACY POLICY 

By using our site you agree that we collect and process your personal data for purposes of conducting business and communicating with you.
All and any collection and processing of the data will be performed in accordance with our Privacy Policy, which is an integral part of these Terms of Service.


LIABILITY

I do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. I am not responsible for any damages that might occur because of that.


COMMUNICATION

I will use your email address only for the purposes of the notifications regarding your order. For the marketing purposes, I will use your email address only if you give us your explicit consent.
I will use your telephone number only for delivery purposes.


THE RIGHT OF ACCOUNT DELETION

Without stating any reason, you can request your account be deleted at any time. You can do so by sending me an email to info@maiook.com with an email address used to create your account.

In the case of inappropriate business practice, I reserve the right to delete any account.


COPYRIGHT

No part of this site maiook.com may be reproduced in whole or in part in any manner without the permission of the copyright owner. No part of the materials available through the www.maiook.com site may be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form, in whole or in part, without prior written consent.


ALTERNATIVE DISPUTE RESOLUTION

Maiook, Maja Zurovac s.p. has, in accordance with Zakon o izvensodnem reševanju potrošniških sporov (Uradni list RS, št. 81/15), not chosen a specific Alternative Dispute Resolution body to resolve disputes with customers.
The EU Commission provides a platform for out-of-court disputes. Consumers give this the opportunity to clarify disputes related to their online ordering out of court. The Dispute Resolution Platform can be found here:
You can find an online dispute resolution platform here. 

These Terms of Service have a serial number 2.0 and are valid from 04.02.2021
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.