FAQPogosta vprašanja
WHO MAKES ALL THE BAGS?
All bags are made by yours truly in Kranj, Slovenia.
ARE YOUR BAGS READY TO SHIP?
Yes, I try to keep most bags in stock and ready to ship within 3 - 5 business days. If there's a delay with your order, I'll let you know.
I'D LOVE TO BUY ONE OF YOUR BAGS, BUT I LIVE OUTSIDE OF SLOVENIA. DO YOU SHIP INTERNATIONALLY?
Of course, I ship all over the world. All orders are shipped via DHL with a tracking number so you can follow your bag on its journey to you. Smaller items can be shipped via Slovenian Priority Airmail (Standard Shipping Saver).
Estimated delivery times:
USA: Standard Saver 10 - 16 days (usually 14 days, but things can delay to 16 days)
Standard Shipping via DHL 1 - 3 days
CANADA: Standard Saver 10 - 21 days (usually 14 days, but things can delay to 21 days)
Standard Shipping via DHL 1 - 3 days
EU: Standard Saver 2 - 7 days
Standard Shipping via DHL 1 - 2 days
AUSTRALIA: Standard Saver 14 - 21 days
Standard Shipping via DHL 3 - 5 days
HOW MUCH IS SHIPPING?
Shipping costs to EU countries are approximately between 10 - 40€ and depend on your location and the size of your order.
Shipping costs to the rest of the world are approximately between 10 - 50€ and depend on your location and the size of your order.
All import/customs charges/taxes/duties/etc are the responsibility of the customer.
WHY ARE THERE TWO DIFFERENT PRICES ON YOUR WEBSITE?
By law, I'm required to charge VAT to customers in Slovenia and EU, but not to those outside EU. To show this, I display two different prices: VAT-incl for EU and VAT-excl for customers outside EU.
My website is designed to recognize the country you're visiting from and should apply the correct price during the checkout process.
DO YOU ACCEPT RETURNS/EXCHANGES?
Absolutely. You can read about my Return policies here.
Currently, I don't take individual custom orders or alterations.
WHAT KIND OF FABRICS DO YOU USE?
All bags are made from waxed canvas fabrics.
All fabrics are carefully selected and tested for durability and everyday wear.
WHAT IF I PUT MY BAG ON SOMETHING DIRTY? HOW CAN I CLEAN IT?
For newer dirt, simply hose the bag down with cold water (water only, no soap) For older, dried up dirt, use a soft bristle brush to brush away the dirt.
Please do not machine wash, dry clean or use detergents, bleach or other harsh chemicals on your bag. It's bad for the environment and your bag.
Read more about cleaning and care here.
Please note that these are suggested care instructions which I have tried, but individual results might vary. I can't make guarantees.
And remember, there's nothing wrong with your bag being a little dirty and showing signs of wear. Those are signs of days well spent and bag well used.
HOW CAN I GET IN TOUCH WITH YOU?
I'm online only and love e-mails. If you have any questions or just want to say hi, send me an e-mail to maja@maiook.com
KDO IZDELUJE TORBE?
Vse torbe izdelujem jaz v svoji delavnici v Kranju.
SO TORBE NA ZALOGI? KAKO HITRO PREJMEM PAKET?
Ja, večina torb je vedno na zalogi. Odpošljem jih v 3 - 5 delovnih dneh. V primeru sprememb pri roku dostave, vas bom takoj obvestila.
KAKO LAHKO PLAČAM?
Plačate lahko preko PayPal-a, s kreditno kartico ali po predračunu.
LAHKO TORBO VRNEM ALI ZAMENJAM?
Seveda. Pred vračilom me prosim kontaktiratej na maja@maiook.com. Več o pogojih za menjavo ali vračila si lahko preberete tukaj.
IMELA BI TORBO, VENDAR JE NI V PONUDBI. IZDELUJEŠ TUDI TORBE PO NAROČILU?
Trenutno ne izdelujem torb po naročilu.
KAKŠNO BLAGO UPORABLJAŠ?
Vse torbe so izdelane iz povoščenega platna.
Vsi materiali so skrbno izbrani in preizkušeno trpežni za vsakodnevno rabo.
KAJ PA ČE SEM TORBO ODLOŽIL/A NA NEKAJ UMAZANEGA? KAKO JO LAHKO OČISTIM?
Novejšo umazanijo lahko preprosto odstranite tako, da torbo stuširate s hladno vodo (samo z vodo). Za starejšo umazanijo uporabite krtačko z mehkimi ščetinami in skrtačite del ki je umazan.
Torbe v nobenem primeru ne dajte v stroj, v čistilnico, ali na njej uporabite čistil, belila ali drugih kemikalij. Te so škodiljive tako za okolje kot za vašo torbo.
V vednost: to so zgolj preizkušeni predlogi za čiščenje mojih torb, vendar so rezultati odvisni od tipa umazanije. Popolne odstranitve madeža ne morem zagotoviti.
In ne pozabite, nič ni narobe, če je torba malo umazana in kaže znake rabe. To so le znaki lepo preživetih dni in dobro uporabljene torbe.
KAKO TE LAHKO KONTAKTIRAM?
Prodajam le preko spleta in obožujem e-mail. Če imaš kakšno vprašanje ali me želiš le pozdraviti, mi lahko pišeš na maja@maiook.com.