FAQPogosta vprašanja
Who makes all the bags?
All bags are made by yours truly in Kranj, Slovenia.
Are your bags ready to ship?
Yes, I try to keep most bags in stock and ready to ship within 3 - 5 business days. If there's a delay with your order, I'll let you know.
I'd love to buy one of your bags, but I live outside of Slovenia. Do you ship internationally?
Of course, I ship all over the world. Orders are shipped via Slovenian Priority Airmail or FedEx with a tracking number so you can follow your bag on its journey to you.
Estimated delivery times:
EU: 2 - 7 days
USA: 10 - 20 days (usually 14 days, but can sometimes delay to 20 days)
CANADA: 6 - 8 days
AUSTRALIA: 6 - 10 days
How much is shipping?
Shipping costs to EU countries are approximately between 10 - 40€ and depend on your location and the size of your order.
Shipping costs to the rest of the world are approximately between 10 - 50€ and depend on your location and the size of your order.
All import/customs charges/taxes/duties/etc are the responsibility of the customer.
Do you accept returns/ exchanges?
Absolutely. You can read about my Return policies here.
Currently, I don't take individual custom orders.
What kind of fabrics do you use?
All the bags with folds are made from high-quality upholstery weight faux leather and water resistant upholstery polyester fabric.
All other bags are made from canvas and wax canvas fabrics and lined with nylon cordura.
All fabrics are carefully selected and tested for durability and everyday wear.
What if I put my bag on something dirty? How can I clean it?
For newer dirt, simply hose the bag down with cold water (water only, no soap) For older, dried up dirt, use a soft bristle brush to brush away the dirt.
Please do not machine wash, dry clean or use detergents, bleach or other harsh chemicals on your bag. It's bad for the environment and your bag.
Please note that these are suggested care instructions which I have tried, but individual results might vary. I can't make guarantees.
And remember, there's nothing wrong with your bag being a little dirty and showing signs of wear. Those are signs of days well spent and bag well used.
How can I get in touch with you?
I'm online only and love e-mails. If you have any questions or just want to say hi, send me an e-mail to maja@maiook.com
Kje so narejene te torbe?
Vse torbe izdelujem jaz v svoji delavnici v Kranju.
So torbe na zalogi? Kako hitro prejmem paket?
Ja, večina torb je vedno na zalogi. Odpošljem jih v 3 - 5 delovnih dneh. V primeru sprememb pri roku dostave, te bom takoj obvestila.
Kako lahko plačam?
Plačaš lahko preko PayPal-a, s kreditno kartico ali po predračunu.
Lahko torbo vrnem ali zamenjam?
Seveda. Pred vračilom me prosim kontaktiraj na maja@maiook.com. Več o pogojih za menjavo ali vračila si lahko prebereš tukaj.
Imela bi torbo, vendar je ni v ponudbi. Izdeluješ tudi torbe po naročilu?
Trenutno ne izdelujem torb po naročilu.
Kakšno blago uporabljaš?
Torbe z gubami so izdelane iz trpežnega dekorativnega materiala in tapetniškega umetnega usnja.
Ostale torbe so izdelane iz platna, povoščenega platna in podložene s corduro.
Vsi materiali so skrbno izbrani in preizkušeno trpežni za vsakodnevno rabo.
Kaj pa če sem torbo odložila na nekaj umazanega? Kako jo lahko očistim?
Novejšo umazanijo lahko preprosto odstraniš tako, da torbo stuširaš s hladno vodo (samo z vodo). Za starejšo umazanijo uporabi krtačko z mehkimi ščetinami in skrtači del ki je umazan.
Torbe v nobenem primeru ne daj v stroj, v čistilnico, ali na njej uporabi čistil, belila ali drugih kemikalij. Te so škodiljive tako za okolje kot za tvojo torbo.
V vednost: to so zgolj preizkušeni predlogi za čiščenje mojih torb, vendar so rezultati odvisni od tipa umazanije. Popolne odstranitve madeža ne morem zagotoviti.
In ne pozabi, nič ni narobe, če je torba malo umazana in kaže znake rabe. To so le znaki lepo preživetih dni in dobro uporabljene torbe.
Kako te lahko kontaktiram?
Prodajam le preko spleta in obožujem e-mail. Če imaš kakšno vprašanje ali me želiš le pozdraviti, mi lahko pišeš na maja@maiook.com.