Delivery:

Maiook products are shipped to addresses all over the world.

All orders are shipped via DHL, smaller items can be shipped via Slovenian Priority Airmail (Standard Shipping Saver). All orders will be sent with a tracking code which you will receive in the shipping notice. Please note that some countries do not update tracking information.
If you are at any point concerned about the delivery of your item, please do not hesitate to contact me at info@maiook.com so I can make an official inquiry at the postal service. The official inquiry can take some time.

For shipments outside of the EU: to comply with international laws and help minimize the possibility of problems as your package goes through customs, we include basic information about the products you ordered and the full value of your order (minus shipping cost) on the shipping label. This practice may also help expedite the customs process to get your order to you as quickly as possible.

Estimated delivery times:
USA: Standard Saver 10 - 16 days (usually 14 days, but things can delay to 16 days)
Standard Shipping via DHL 1 - 3 days
CANADA: Standard Saver 10 - 21 days (usually 14 days, but things can delay to 21 days)
Standard Shipping via DHL 1 - 3 days
EU: Standard Saver 2 - 7 days 
Standard Shipping via DHL 1 - 2 days
AUSTRALIA: Standard Saver 14 - 21 days
Standard Shipping via DHL 3 - 5 days

Please note that sometimes shipping delays are unavoidable due to customs, weather, holiday season. Thank you for understanding.


Import taxes, customs duties and tariffs:

Prices do not include customs fees, import taxes, duties, tariffs or other charges.

Each country has its own laws and regulations. We cannot predict or estimate customs charges, taxes or tariffs that may apply to your order. It is your responsibility as a customer to pay these fees or to contact your country's appropriate authority to discuss such fees. These fees are determined by your local authority. We have no control over or involvement in collecting these fees.

If you have any questions or need any additional information feel free to contact us at info@maiook.com.


Shipping and Handling Charges

Primary international shipping and handling costs are charged based on the weight of the package.

Shipping costs do not include customs fees, import taxes, duties, tariffs or other charges.

 

Dostava

Vsi izdelki bodo odposlani v roku 3 - 5 delovnih dni od sprejema naročila. V primeru, da to zaradi kakršnihkoli razlogov ne bi bilo mogoče, bomo kupca po sprejetju naročila obvestili o kasnejšem roku dobave.

Prevzem izdelkov na sedežu podjetja ni mogoč.


Stroški pakiranja in pošiljanja

Stroški pošiljanja veljajo za dostavo na poštne naslove v Republiki Sloveniji. Vse pošiljke bodo poslane priporočeno s Pošto Slovenije. Navadno so pošiljke dostavljene naslednji dan, v nekaterih primerih pa v največ treh delovnih dneh od dneva ko vas obvestimo, da je paket odposlan.